Maxplus96 Privacy Policy – Malaysian Player Data Protection

Maxplus96 collects personal data through transparent and lawful means. We only collect data with members' knowledge and consent, except in specific cases permitted by law.

Directly from You:

• New account registration form on the maxplus96 platform.
• The identity verification (KYC) process required before your first withdrawal.
• Account profile updates made by the member themselves.
• Interactions with the customer support team via live chat or email.
• Participation in promotions, lucky draws, or surveys organised by maxplus96.

Automatically During Platform Use:

• Cookie technology activated when you browse the maxplus96 website.
• System logs that record every login session, bet, and financial transaction.
• Analytics tools that monitor usage patterns for platform improvement.
• A fraud detection system that automatically monitors for suspicious activity.

From Legitimate Third Parties:

• Payment service providers such as DuitNow and FPX for financial transaction verification.
• Third-party identity verification agencies used for the KYC process.
• Publicly available information for legal compliance purposes.

Maxplus96 uses members' personal data solely for legitimate, stated purposes. The following are the primary purposes for which personal data is used on the maxplus96 platform:

• Account Management: Creating, verifying, and managing member accounts, including the login process, two-factor authentication, and password recovery.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to members' bank accounts.
• KYC Legal Compliance: Verifying member identity to fulfil legal requirements related to Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT).
• Fraud Detection: Monitoring platform activity to detect and prevent fraud, system abuse, and money laundering.
• Service Improvement: Analysing usage patterns to improve the user experience, enhance platform performance, and develop relevant new features.
• Service Communications: Sending important account notices, security updates, terms changes, and transaction information.
• Targeted Marketing (with consent): Sending promotions, bonus offers, and information about new games that may interest members – only to those who have consented to receive marketing communications.
• Customer Support: Providing technical support and effectively resolving member complaints and enquiries.

Maxplus96 will not use members' personal data for any purpose not stated above without first obtaining fresh consent from the member concerned.

Maxplus96 takes a very careful approach when it comes to sharing members' personal data. We only share data under the following circumstances:

Trusted Third-Party Service Providers: maxplus96 may share personal data with carefully selected service providers to support platform operations, including:

• Payment processors and digital wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) to facilitate secure financial transactions.
• Third-party identity verification service providers for the KYC process.
• Cloud service providers for secure data storage.
• Analytics companies that help maxplus96 understand user behaviour for platform improvement.

All third-party service providers are bound by strict confidentiality agreements and are only permitted to use members' personal data for purposes authorised by maxplus96.

Legal Compliance: maxplus96 may disclose members' personal data to the relevant authorities when required by Malaysian law, court order, or a valid official investigation.

Protection of maxplus96's Rights: In certain circumstances, maxplus96 may be required to disclose data in order to protect the legal rights, property, or safety of the platform and its users.

Maxplus96 continuously invests in high-grade security infrastructure to ensure members' personal data is always protected against unauthorised access, loss, or misuse.

The security measures we have in place include:

• 256-bit SSL Encryption for all data transmitted between a member's browser and maxplus96's servers.
• Data encryption at rest (at-rest encryption) for all sensitive data stored in our database.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• 24/7 Security Monitoring by the maxplus96 technical team to detect and respond to cyber threats.
• Regular security audits by independent third-party experts to identify and address system vulnerabilities.
• Strict internal access controls – maxplus96 staff may only access members' personal data as required by their job responsibilities.
• Incident response plan that is comprehensive in ensuring immediate action is taken in the event of any data breach.

That said, no security system is entirely foolproof. In the unlikely event of a data breach affecting members' personal information, maxplus96 will notify affected members within 72 hours and take all necessary steps to contain the damage.

Maxplus96 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations.

• Active account data: Retained for the duration of the member's active account and for 7 years after account closure for financial and tax compliance purposes.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Customer support communication logs: Retained for 3 years from the date of last interaction.
• Cookie data: Depends on the cookie type — session cookies are deleted when the browser is closed, while persistent cookies expire after a set period (typically 30 days to 1 year).
• Marketing data: Retained until the member withdraws consent to receive marketing communications.

Upon expiry of the retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual.

Maxplus96 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse the maxplus96 website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled.
• Performance Cookies: Collecting data on how visitors use the platform to help us improve performance and user experience.
• Functional Cookies: Remembering user preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand traffic patterns and platform usage in aggregate, anonymised form.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the maxplus96 platform.

As a maxplus96 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:

The maxplus96 platform is exclusively for users aged 18 and above. maxplus96 does not knowingly collect, store, or process personal data of individuals under the age of 18.

Should maxplus96 discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.

Parents or guardians who believe their child has registered an account on maxplus96 are requested to contact us immediately at support@maxplus96.my so that appropriate action can be taken without delay.

Maxplus96 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or platform operating practices. Any changes will be reflected on this page with a clearly indicated latest update date.

For material changes that significantly affect how we process members' personal data, maxplus96 will send a notice to the registered email address or display a prominent notice on the platform at least 14 days before those changes take effect.

Continued use of the maxplus96 platform after the effective date of any Privacy Policy changes constitutes your acceptance of and agreement to the updated version. If you do not agree, please contact us to discuss the options available.

If you have any questions, concerns, or complaints regarding maxplus96's Privacy Policy or how we handle your personal data, please reach us through the following channels:

• Email: support@maxplus96.my
• Live Chat: Available 24/7 on the maxplus96 platform
• Complaint Form: Through the support section within your member account

The maxplus96 team will endeavour to respond to all privacy-related enquiries within 3 working days. For more complex cases, we may require up to 14 working days, and we will notify you if additional time is needed.

Maxplus96 takes all privacy-related complaints seriously and will conduct a thorough investigation, taking appropriate corrective action within a reasonable timeframe.